Refund policy

At StarKids, we want you to love your purchase! If for any reason you are not satisfied, we’ll gladly accept returns or exchanges of unworn and unwashed merchandise within 15 days of purchase, provided the items have their original tags attached.

Return Guidelines

  • Please return goods with a copy of the invoice and mention the reason for returning the items.

  • Customers are required to return merchandise via traceable delivery (courier or registered post) at their own expense to our address.

  • Delivery charges are non-refundable.

  • Refund requests will be processed within 7 working days after the returned products are received and inspected.

  • All returns should be sent to our Consumer Return Department (address will be provided upon request).

For any queries regarding returns or exchanges, please contact us at starkids.pk1@gmail.com or call 0322-8541001.

Follow These Simple Steps to Return or Exchange Your Item(s):

1. Complete the Return Form

If you wish to return or exchange any product from your order, please fill out the Return Form and include it with your return shipment.

2. Repack Merchandise

Ensure that the item(s) you wish to return, along with the completed Return Form, are securely packed in the original packaging.

3. Ship to

Return the merchandise via traceable delivery (courier or registered post) at your own expense to our provided address.

Important:

  • Pickup service is available for Lahore customers only.

  • Lahore customers need to follow steps 1 and 2, then call us for a pickup.

  • A Rs.100 pickup charge will apply.

Exchange Policy

1. Eligibility for Exchange

  • Items must be unworn, unwashed, and in their original packaging.

  • Exchange requests must be made within 7 days of delivery.

2. How to Request an Exchange

To initiate an exchange, contact us at starkids.pk1@gmail.com with your order details and reason for exchange. Our team will guide you through the process and share the return address.

3. Exchange Process

Once we receive and inspect your returned item, we’ll process the exchange. If approved, the replacement item will be shipped within 7 business days.

4. Shipping Costs

Customers are responsible for shipping costs associated with returning items for exchange.
If the exchange is due to a defective product or an error on our part, StarKids will cover the return shipping charges.

Need Help?

For assistance with returns or exchanges, feel free to reach out to us:
📧 starkids.pk1@gmail.com
📞 0322-8541001
📍 StarKids, Lahore, Pakistan